FAQ
Can I add/remove products from my order?
Once an order is placed, it cannot be modified or edited in any form.
Can I track my packages online?
You can easily track your packages online.
How to place an order?
- STEP 1 : Click on the product that you are interested in.
- STEP 2 : Click on add to cart button.
- STEP 2 : Click on “Check Out” Button.
- STEP 3 : Enter your shipping details by filling in all fields.
- STEP 4 : Click on the Placed Order Button, Taadaa you have Done!
Shipping
Do you ship worldwide?
Yes we ship almost everywhere in the world.
Do you offer same day delivery?
Unfortunately, we do not offer same day delivery.
Processing and Delivery Time
We understand and try our best to deliver all orders on priority. Once the order is placed on the website, a verification check is carried out, suspicions orders are blocked, orders with complete details are forwarded for further processing. We normally process all orders within 1 day of order.
All deliveries are made by our courier service partners. Hence, the delivery man is not allowed to hand over the parcel before receiving the total cash amount.
Deliveries within Karachi usually take 2 - 5 business days to deliver and deliveries outside Karachi take 3 - 7 business days to deliver.
Returns
I just placed my order. Can I cancel it?
Once an order is placed it cannot be cancelled.
I have received wrong/ faulty/ damaged product. What should i do?
In case you have received any damaged/wrong/faulty product, we gladly accept all merchandise for return or exchange within 7 working days of delivery, provided it:
– Is in new condition
– Hasn’t been washed, used ,or Altered
– Has the original price tag and packaging intact
We DO NOT entertain any change of mind requests. You are advised to read all product descriptions and instructions carefully before proceeding with your order.
Can I return or exchange my product?
You can initiate the request within 30 days of purchase to ensure your product meets our criteria for return and exchange. Explore further details about our Return & Exchange Policy.